Process improvement

Does your company want to improve its internal processes, such as its procurement or HR processes? Do you have a matrix organization and would you like to improve the collaboration between your departments? Or would you like to streamline the way you work across the company? I can help you improve your processes to achieve efficiency gains, control risks and improve the service to your (internal) customer.

Process “health check”

Would you like a quick review of your process(es)? This starts with an intake: what would you like to achieve with the process? How is this measured? Who are the (internal) customers? I will have interviews with the employees involved in the process, analyse available data and facilitate workshops. Based on the information collected I will describe the as-is process and provide recommendations where the process can be improved. Together, we will create a concrete action plan that you can easily implement with your team. Of course I am also happy to support you further in the implementation of the actions.

Design and implementation of new processes

Would you like support in a process redesign project? Perhaps the situation has changed, certain processes are not working, or you have chosen to implement a new software solution. I can support you in the following areas: project management, process design workshops, review and testing of new processes and process descriptions (flowcharts, procedures, policies etc.) and the implementation of the new process.

Training and coaching

For a (process) change to be successful it is important that the employees and managers involved in the new process have the required knowledge and competencies. I will analyse the situation and create a learning plan to bring the employees and managers to the right level. I can also support you in the design, coordination and delivery of the training. This can be a combination of various types of offerings: online, virtual and classroom.

My approach

  • I always use a customised approach because every organisation is different.
  • I focus on the complete picture: process, system, people and organisation.
  • I work together with your employees and guide them through the change process.
  • I stimulate “out of the box” thinking and an open mind towards change.
  • I make use of operational audit and Lean techniques, in combination with various business and HR models.
  • For training, I pay attention to the full learning process: inspiring your employees, transfer of knowledge, practicing and embedding the learning.
  • I have a structured, people oriented approach and work in English and Dutch.

Are you interested to discuss how I can support you? Please contact me.


Do you have any questions or would you like to make an appointment? Contact us by phone, send an email or complete the contact form.

+31 (0)6 51 244