Process improvement

Does your company want to improve its internal processes, such as its procurement or HR processes? Do you have a matrix organization and would you like to improve the collaboration between your departments? Or would you like to streamline the way you work across the company? I can help you improve your processes to achieve efficiency gains, control risks and improve the service to your (internal) customer.

Process “health check”

Would you like a quick review of your process(es)? This starts with an intake: what would you like to achieve with the process? How is this measured? Who are the (internal) customers? I will have interviews with the employees involved in the process, analyse available data and facilitate workshops. Based on the information collected I will describe the as-is process and provide recommendations where the process can be improved. Together, we will create a concrete action plan that you can easily implement with your team. Of course I am also happy to support you further in the implementation of the actions.

Design and implementation of new processes

Would you like support in a process redesign project? Perhaps the situation has changed, certain processes are not working, or you have chosen to implement a new software solution. I can support you in the following areas: project management, process design workshops, review and testing of new processes and process descriptions (flowcharts, procedures, policies etc.) and the implementation of the new process.

Training and coaching

For a (process) change to be successful it is important that the employees and managers involved in the new process have the required knowledge and competencies. I will analyse the situation and create a learning plan to bring the employees and managers to the right level. I can also support you in the design, coordination and delivery of the training. This can be a combination of various types of offerings: online, virtual and classroom.

My approach

• I always use a customised approach because every organisation is different.
• I focus on the complete picture: process, system, people and organisation.
• I work together with your employees and guide them through the change process.
• I stimulate “out of the box” thinking and an open mind towards change.
• I make use of operational audit and Lean techniques, in combination with various business and HR models.
• For training, I pay attention to the full learning process: inspiring your employees, transfer of knowledge, practicing and embedding the learning.
• I have a structured, people oriented approach and work in English and Dutch.

Are you interested to discuss how I can support you? Please contact me.